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CLIENT LIST ~ TNT EXPRESS |
"The Max programme is unique in my experience, in that it has brought consistency globally to an area in which it had previously been practically impossible to provide an effective solution. It has transformed the way training is viewed and valued in the business and allowed managers all over the world in TNT to offer their staff a consistently high level of induction and development training." David Burton, VP Customer Services & Field Sales, TNT Post Group
Background
TNT is one of the world’s largest mail, express and logistics companies with 2500 customer service staff in 50 offices around the world. Their strong local presence gives them competitive advantage with better customer relationships than might be achieved through the centralised call centres of their competitors. Their challenge is to continue to improve customer service and maintain quality and consistency across culturally diverse regional depots. We helped TNT to build a global program to meet these goals and save money.
For a copy of the complete case study, which was awarded a Commendation in the 1999 Best Management Practice Awards by the Management Consultancies Association, click here
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